Technical Services

Overview

Our team can supplement your existing development organization to support interface development, reporting & analytics development, as well as “bolt on” applications to your WMS, OMS or TMS. Additionally, we can build and execute the performance testing cycle to allow your teams to focus on core systems integration testing and user-acceptance.

Performance Testing

When you are at your busiest during peak-season, the last thing your company needs is issues related to performance. The impacts range from slowness in the end-user applications (in DC or stores) as well as inability to process orders through (the integration layer). To avoid this, our team can create a testing plan and help your teams measure and optimize the applications against future projected volumes to minimize this risk to your operations.

Our Performance Testing Services include:

  • Vendor Performance Testing Plan
  • Lead VPT cycle as stream-lead
  • Database performance tuning
  • Time-studies of both interfaces and end-user interaction with applications
  • Failover/system redundancy testing
  • Data Creation for test

By engaging SCA’s team to hold software vendors accountable to expected performance, you can minimize the substantial impact of systems outages and slowness in the application, keep your teams taking and fulfilling orders as quickly as possible, with the most up-to-date statuses of inventory, orders and customers status.

Custom Enhancements Development

Whether it’s custom-code on a best of breed solution, or a “bolt-on” application to an existing software, SCApath’s on/off-shore teams can provide quality development work at competitive rates. Our background working for and with leading software applications gives us an advantage in knowing exactly where and how to customize your solutions. What’s more important than knowing the application is having a user-centric approach to the design of the solutions.Our Detailed Requirements Definition Services include:

  • UI/UX design for new customizations
  • Changes to back-end logic within optimization engines
  • Database/script changes necessary to support customizations

There’s many development shops out there, but the benefit of expertise help from a group that has decades-long history working with an application is a reduction in coding errors, a more user-friendly application and a quicker time to delivery with the customizations.

Interface Development

Most IT organizations are not properly staffed and trained to rapidly develop and implement the 30-80+ distinct interfaces necessary for the various omni-channel fulfillment flows. SCApath supports the overall development and outsourcing efforts of all or key interfaces to deliver the solution on time.

Our Interface Development Services include:

  • Interface Mapping Sheets
  • Interface Design Documentation
  • Interface Development 
  • Queue Configuration 

Launching a new supply chain solution with interface development is a large and challenging undertaking, with known and unknown risks. SCApath’s seasoned development experts have the practical skills and experience needed to guide you through the complexities and deliver a simplified experience.

Reporting & Analytics Development

The BI/Reporting space continues to evolve in regards to technology and capabilities. SCApath’s team stays current on reporting platforms and understands how to marry-up the business needs for visibility with the integration and technology considerations for choosing and integrating to the right platform. Through the services below, we can help select the platform and design the overall reporting to support you implementation.

Our reporting & analytics services include:

  • Selection of reporting/analytics platform to build reports on
  • Design/Advisory on data-model
  • Design of overall reporting
  • Design of specific reports
  • Development of custom reporting
  • KPI Monitoring proactive alerting framework (through reporting tool)

With SCApath’s team as an extension of your own reporting experts, you’re left with confidence that this workstream on your projects is being well scoped and designed to support the business processes you’re implementing while reducing overall risk.

How It Works

Here is our methodology to ensure the success of your omni-channel business solution.

Business Case & Roadmap

Key Services Delivered:

  • Define Current Capabilities
  • Define the Future State
  • GAP Analysis
  • Solution Alternatives
  • ROI Analysis
  • Business Solution Roadmap

Requirements & System Selection

Key Services Delivered:

  • Solution Requirements
  • Key Business Scenarios
  • RFI/RFP Demos
  • References
  • Contract Negotiation
  • System Selection

Project Roadmap Creation

Key Services Delivered:

  • Budgeting
  • RACI Resource Planning
  • Phasing
  • Change Mgmt Planning
  • Risk Assessment
  • Contingency Planning
  • Project Governance

Solution Implementation

Key Services Delivered:

  • Project Management
  • Change Management
  • Design
  • Integration
  • Environment Build/Configuration
  • Application Testing
  • Integrated Testing
  • Operations Testing
  • Training
  • Conversion
  • Support

Looking for help?

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