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Omni-channel Implementation Lessons Learned Change has to be adopted at the grass root level By grass root, we means folks who are working in the stores and making difference as to how your customers are serviced…
OMNI-CHANNEL is a BUZZWORD, a COMPETITIVE ADVANTAGE, an IT CHALLENGE, and YOUR CUSTOMER’S EXPECTATION. (Click Here to see the article on CIO Review) It’s the path our clients are taking to unlock previously unfulfilled demand while providing…
It is a fact that the majority of business improvement projects underperform or cost more than planned. Most of this difference is often blamed on the expectation gap between what was sold and what was delivered.…