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Why is change so hard? I've been fortunate in my career to have exposure to a number of transformative IT projects over the last decade for numerous apparel retailers, and I constantly run into this as…
Omni-channel Implementation Lessons Learned Change has to be adopted at the grass root level By grass root, we means folks who are working in the stores and making difference as to how your customers are serviced…
NRF 2015 was well attended compared to previous years with an emphasis on mixing digital technology into the store physical experience. In addition to the traditional store solutions of POS, planograms, WFM, CRM, security, and shelving/presentation, NEW…
It is a fact that the majority of business improvement projects underperform or cost more than planned. Most of this difference is often blamed on the expectation gap between what was sold and what was delivered.…