System Implementation

Overview

Core to any enteprise systems implementation is known and unknown risk. Given the urgency in developing Omni-channel capabilities, and the relative inexperience of established IT and business resources to the new technologies, it’s incumbent on retailer’s leadership teams to pull in experienced systems implementers to act as guides to their teams during Omni-Channel systems implementations.

Many of SCApath’s team members previously worked for the leading technology providers in the space, and are skilled at helping you navigate the sometimes long and risky process of connecting and flowing your processes through a new systems landscape.

The following tabs represent steps within an overall implementation methodology, which SCApath’s team can lead/support in your digital transformation.

Program & Project Management

SCApath offers program and project management services to help create and implement your omni-channel supply chain transformation. We work with your Enterprise Project Management Organization (EPMO) and/or project management teams to assist with providing realistic estimates, filling in the gaps and understanding the time and effort necessary within cross-functional teams to deliver the final project.

Our Project Management Services include:

  • Creation of Master Project Plan
  • Lead weekly and monthly status meetings
  • Project/Program Risk Assessments

Regardless of your implementation methodology, our goal is to create a realistic plan, up-front, and allow enough time and resources to complete the necessary tasks. Experience matters when implementing large-scale enterprise solutions and SCApath’s team of tenured project managers know how to cut through the noise to build actionable plans, call out risk and provide solutions to maintain the momentum of any project.

Detailed Requirements Validation

A well-scoped and successful project begins with clear requirements; understood by both the business users and key stakeholders within the organization. Many projects fall short in establishing and communicating a requirements-gathering process, and the impact of those unclear requirements is a delay, or worse, failure of the project. 

SCApath’s teams consist of experienced software implementation “Design Leads” and “Solution Architects” who will work with your team to define, prioritize, and deploy based on a set of well-defined and well-understood requirements.

Our Detailed Requirements Definition Services include:

  • Agile or Waterfall Requirements Methodology
  • Training and Setup with Leading Requirements Gathering Tools (i.e. JIRA & Confluence)
  • Documentation of Detailed Business Requirements
  • Documentation of Business Process Workflows
  • Creation of Business Requirements Document
  • Lead/Support Solution Design Sessions

With the partnership of SCApath experts in the requirements gathering process, your teams will gain critical insight and guidance from the SCApath based on their hands-on experience. You’ll see a better scoped and more structured approach to requirements, while avoiding scope creep,delays and additional costs.

Solution Architecture

Delivering transformative solutions begin with a scalable solution architecture that meets today’s needs and allows you to expand tomorrow. This role is often overlooked or mis-represented by someone solely focused on integration architecture. Our omni-channel experts can support your teams as the solution architects, lending an experienced perspective to what your future-state will look like, and guiding you on analyzing and documenting the intermediate and final-state flows.

Our Solution Architecture Services include:

  • Documentation of Holistic Solution Design 
  • Beginning, Intermediate and End-State Integration Landscape
  • Hands-on Support of Requirements Gathering/Improvement Process
  • Recommend Prioritization of Requirements
  • Advisory on End-State Solution Architecture
  • Support of Long-Term Solution Roadmap / Planning
  • Support of Roll-Out / Deployment Strategy

With SCApath’s experienced Solution Architect on your team, you can achieve a scalable and well-scoped solution design architecture that will support your growing needs. We help you understand the design complexities and deliver a simplified experience. The importance of this role cannot be understated, and when experience matters, our team is there to help make you successful.

Application-Specific System Design

Application specific design is necessary, specifically post initial deployment phase. We often find retailers take a piecemeal approach to design to avoid risk, which is not uncommon. When your needs call for specific application experience, our team can provide short-term system design support to ensure you have an advocate and ‘safety-net’ when speaking with your software solution provider.

Our Application Design Services include:

  • Audit of Current Configurations
  • Support of Application Specific Designs / Configurations
  • Support of Application Specific Integrations

We’ve supported numerous projects where retailers like yourselves need representation and expertise in a specific subject-matter, where there’s already a strong solution architect or current team-member on your side capable of piecing together the larger picture. 

Customization & Enhancement Design

All best-of-breed solutions allow some degree of customization to fit your business processes. However, this could become a substantial risk to the project relative to added scope and time needed to design, develop and deploy. Awareness of which customizations provide the most business value while minimizing your costs, should be the focus of any successful implementation. We can help.  

Our Customization & Enhancement Design Services include:

  • Track/Document Customization/Enhancement Requests 
  • ROI Assessment (Inclusive of Documented Business Value & Drivers)
  • Rationalization of the Requirements / Request (“Customization Matrix”)
  • Red-Line Review of the Design Documents

Best-of-breed enterprise software is complex and experience counts when designing a solution that aligns with your business goals. With SCApath’s industry-leading application experts, a solution with “right-sized” number of customizations designed to support your growth while lowering total long-term costs are attainable.

Interface Design

Data is king in Omni-channel Supply Chain and interfaces serves as the conduit for the flow of information that keeps your systems in sync and running at their full potential. During the design and integration phases, having an expert in designing end-to-end data flows across all systems ensures your processes are fully enabled with a complete view of inventory, orders and customers. Our integration experts work alongside Solution Architects and Business Analysts to make sure the interfaces are built for speed and designed to enable reporting.

Our Interface Design Services include:

  • Lead Integration Mapping Sessions
  • End-to-End Data Flow Audit 
  • Current, Intermediate and Final-State Interface Designs Documentation
  • Individual Interfaces (Mapping Sheets) Documentation

Best-of-breed enterprise software is complex and experience counts when designing a solution that aligns with your business goals. With SCApath’s industry-leading application experts, a solution with “right-sized” number of customizations designed to support your growth while lowering total long-term costs are attainable.

Reporting & Analytics Design

What can be measured can be improved. Oftentimes the reporting design takes a back-seat to the integration and testing phases. We take a holistic viewpoint on all reporting and analytics that support omni-channel fulfillment; not just designing a report. More important than a report is how your team will use it and how to gain insights from it. This is where experienced industry expertise is critical to ensuring you have the visibility to continue to optimize your delivery to the customer and make the most of your investment.

 Our Interface Design Services include:

  • Reporting Needs Analysis 
  • Report Requirements Creation
  • Report Layout (Wire-Frame Design)
  • Reporting Workstream Leadership*
  • Report Testing
  • Hands-On Training (Read and Analyze Reports)

The value in a well-thought out reporting and analytics plan, coupled with well-designed and simplified reports, provide an advantage in gaining key insights necessary to optimize your solution.

System Configuration

Whether it’s initial setup or ongoing configuration maintenance to support peak-holiday seasons, SCApath’s team of application experts are able to support your system configuration needs across three key applications; Order Management, Warehouse Management and Transportation Management.

Our System Configuration Services include:

  • Hands-on System Configuration
  • System Configurations Documentation
  • Configuration Training to End-Users 
  • Configuration Audits (Between Environments)
  • Configuration Promotion Methodology (Between Environments)

The impacts to mis-steps in the configuration task can have wide-ranging implications; namely to the testing timeline and ultimately to the ability of quickly implementing and changing settings to support your business. To reduce the risk of these mis-steps, SCApath is committed to the support and maintenance of applications throughout the lifecycle from implementation and beyond.

Testing

SCApath offers complete test life cycle consulting services to ensure the technology solution is robust and meets all operating requirements post go-live. We leverage proprietary automated testing tools that are application-specific to streamline and accelerate the testing process as well as commercially available test life cycle management tools like Jira and Confluence, leveraging add-ons to JIRA like Zephyr and TestRail (for example).  

Our Testing Services include:

  • Test Strategy/Test Plan Development
  • Test Scenarios & Cases
  • Test Scripts
  • Test Data
  • Unit Testing
  • String Testing
  • System Testing
  • Integration Testing
  • Volume Testing
  • Regression Testing
  • Performance Testing
  • UAT Testing
  • Operational Go-Live Testing
  • Operational/Mock Go-Live Testing

All of our testing services can be delivered in a Waterfall or Agile Implementation Environment.  Our testing approach emphasizes risk measurement, speed, end-to-end operating scenarios, well defined issue prioritization and test gates, transparency, and early user involvement.  All of our testing services are delivered by experts with deep application knowledge and business process knowledge to deliver speed and quality test results.

Training

Critical to project planning is the ongoing task of training the organization on the new implemented platforms. As  it is imperative for training to be effective, it also needs to be a budget-conscious effort; especially during Store-Fulfillment projects or enterprise-wide initiatives. SCApath’s experts work with your teams to understand training needs, establish training plans and materials and support initial training and ongoing training needs.

Our Training Services include:

  • Stakeholder Impact Report (Relative to Training Needs)
  • Training Approach Assessment (With Budgeting)
  • Training Documentation
  • Hands-On “Train the Trainer” (within software solutions)
  • Hands-On “End User” Training

Training presents a prime opportunity to expand the knowledge base of your employees while protecting your investment. We deliver customized and cost-effective training to your organization to help you realize the benefits that make the cost and time a worthwhile investment; with knowledgeable and well-trained team.

Cutover Planning & Hypercare

To ensure the transition from the “design, build, test” stage to real life happens as smooth as possible, a project needs a cutover process. A strong and well-defined cutover strategy coupled with Hypercare will ensure users are trained and well versed in the new system processes so that they need minimal, if any, support or guidance. Our teams have implemented over 300 enterprise-level supply chain solution deployments and understand not just the technical cutover, but the people and process cutovers.

Our Cutover Planning & Hypercare Services include:

  • Comprehensive Assessment of Technical Cutover Plan
  • Build an All-Encompassing Cutover Plan (incl. People, Process & Technology)
  • SME support of roll-back planning efforts and outline of test scenarios to support system roll-back
  • Change Management Plan (with Communication Strategy)
  • Lead the Cutover Process
  • Cutover  and Hypercare Training

Our implementation experts can help you build and execute a comprehensive cutover strategy with Hypercare. With diligent planning ensures that all steps/activities required for transition has been taken into account and uncertainties has been duly accounted. An active participation by senior management is imperative for success of a cutover process.

Post Deployment Support

After the project is completed is when the real work begins. Maintaining systems to ensure they’re operating at peak performance is critical to continued order fulfillment. Our team of application experts are available to provide the post-implementation support needed to ensure 

Our Post Deployment Support Services include:

  • Systems Monitoring / Scripts
  • First Line of Defense for Issue Triage
  • Diagnostics and Issue Resolution
  • Database Tuning (on-prem)
  • Query/Index Optimization
  • Purge & Archive for Database

SCApath’s team members are experts with the leading OMS, TMS and WMS solutions in the market. We’ve got your back when it comes to monitoring, maintaining and supporting your teams and your supply chain fulfillment systems. 

How It Works

Here is our methodology to ensure the success of your omni-channel business solution.

Business Case & Roadmap

Key Services Delivered:

  • Define Current Capabilities
  • Define the Future State
  • GAP Analysis
  • Solution Alternatives
  • ROI Analysis
  • Business Solution Roadmap

Requirements & System Selection

Key Services Delivered:

  • Solution Requirements
  • Key Business Scenarios
  • RFI/RFP Demos
  • References
  • Contract Negotiation
  • System Selection

Project Roadmap Creation

Key Services Delivered:

  • Budgeting
  • RACI Resource Planning
  • Phasing
  • Change Mgmt Planning
  • Risk Assessment
  • Contingency Planning
  • Project Governance

Solution Implementation

Key Services Delivered:

  • Project Management
  • Change Management
  • Design
  • Integration
  • Environment Build/Configuration
  • Application Testing
  • Integrated Testing
  • Operations Testing
  • Training
  • Conversion
  • Support

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