SCApath offers program and project management services to help create and implement your omni-channel supply chain transformation. We work with your Enterprise Project Management Organization (EPMO) and/or project management teams to assist with providing realistic estimates, filling in the gaps and understanding the time and effort necessary within cross-functional teams to deliver the final project.

Our Project Management Services include:

• Creation of Master Project Plan
• Lead weekly and monthly status meetings
• Project/Program Risk Assessments

Regardless of your implementation methodology, our goal is to create a realistic plan, up-front, and allow enough time and resources to complete the necessary tasks. Experience matters when implementing large-scale enterprise solutions and SCApath’s team of tenured project managers know how to cut through the noise to build actionable plans, call out risk and provide solutions to maintain the momentum of any project.

A well-scoped and successful project begins with clear requirements; understood by both the business users and key stakeholders within the organization. Many projects fall short in establishing and communicating a requirements-gathering process, and the impact of those unclear requirements is a delay, or worse, failure of the project. 

SCApath’s teams consist of experienced software implementation “Design Leads” and “Solution Architects” who will work with your team to define, prioritize, and deploy based on a set of well-defined and well-understood requirements.

Our Detailed Requirements Definition Services include:

• Agile or Waterfall Requirements Methodology
• Training and Setup with Leading Requirements Gathering Tools (i.e. JIRA & Confluence)
• Documentation of Detailed Business Requirements
• Documentation of Business Process Workflows
• Creation of Business Requirements Document
• Lead/Support Solution Design Sessions

With the partnership of SCApath experts in the requirements gathering process, your teams will gain critical insight and guidance from the SCApath based on their hands-on experience. You’ll see a better scoped and more structured approach to requirements, while avoiding scope creep,delays and additional costs.

Our Solution Architecture Services include:

• Documentation of Holistic Solution Design 
• Beginning, Intermediate and End-State Integration Landscape
• Hands-on Support of Requirements Gathering/Improvement Process
• Recommend Prioritization of Requirements
• Advisory on End-State Solution Architecture
• Support of Long-Term Solution Roadmap / Planning
• Support of Roll-Out / Deployment Strategy

With SCApath’s experienced Solution Architect on your team, you can achieve a scalable and well-scoped solution design architecture that will support your growing needs. We help you understand the design complexities and deliver a simplified experience. The importance of this role cannot be understated, and when experience matters, our team is there to help make you successful.

Application specific design is necessary, specifically post initial deployment phase. We often find retailers take a piecemeal approach to design to avoid risk, which is not uncommon. When your needs call for specific application experience, our team can provide short-term system design support to ensure you have an advocate and ‘safety-net’ when speaking with your software solution provider.

Our Application Design Services include:

• Audit of Current Configurations
• Support of Application Specific Designs / Configurations
• Support of Application Specific Integrations

We’ve supported numerous projects where retailers like yourselves need representation and expertise in a specific subject-matter, where there’s already a strong solution architect or current team-member on your side capable of piecing together the larger picture. 

Our Customization & Enhancement Design Services include:

• Track/Document Customization/Enhancement Requests 
• ROI Assessment (Inclusive of Documented Business Value & Drivers)
• Rationalization of the Requirements / Request (“Customization Matrix”)
• Red-Line Review of the Design Documents

Best-of-breed enterprise software is complex and experience counts when designing a solution that aligns with your business goals. With SCApath’s industry-leading application experts, a solution with “right-sized” number of customizations designed to support your growth while lowering total long-term costs are attainable.

Our Interface Design Services include:

• Lead Integration Mapping Sessions
• End-to-End Data Flow Audit 
• Current, Intermediate and Final-State Interface Designs Documentation
• Individual Interfaces (Mapping Sheets) Documentation

Best-of-breed enterprise software is complex and experience counts when designing a solution that aligns with your business goals. With SCApath’s industry-leading application experts, a solution with “right-sized” number of customizations designed to support your growth while lowering total long-term costs are attainable.

 Our Interface Design Services include:

• Reporting Needs Analysis 
• Report Requirements Creation
• Report Layout (Wire-Frame Design)
• Reporting Workstream Leadership*
• Report Testing
• Hands-On Training (Read and Analyze Reports)

The value in a well-thought out reporting and analytics plan, coupled with well-designed and simplified reports, provide an advantage in gaining key insights necessary to optimize your solution.

Our System Configuration Services include:

• Hands-on System Configuration
• System Configurations Documentation
• Configuration Training to End-Users 
• Configuration Audits (Between Environments)
• Configuration Promotion Methodology (Between Environments)

The impacts to mis-steps in the configuration task can have wide-ranging implications; namely to the testing timeline and ultimately to the ability of quickly implementing and changing settings to support your business. To reduce the risk of these mis-steps, SCApath is committed to the support and maintenance of applications throughout the lifecycle from implementation and beyond.

Our Testing Services include:

• Test Strategy/Test Plan Development
• Test Scenarios & Cases
• Test Scripts
• Test Data
• Unit Testing
• String Testing
• System Testing
• Integration Testing
• Volume Testing
• Regression Testing
• Performance Testing
• UAT Testing
• Operational Go-Live Testing
• Operational/Mock Go-Live Testing

All of our testing services can be delivered in a Waterfall or Agile Implementation Environment.  Our testing approach emphasizes risk measurement, speed, end-to-end operating scenarios, well defined issue prioritization and test gates, transparency, and early user involvement.  All of our testing services are delivered by experts with deep application knowledge and business process knowledge to deliver speed and quality test results.

Critical to project planning is the ongoing task of training the organization on the new implemented platforms. As  it is imperative for training to be effective, it also needs to be a budget-conscious effort; especially during Store-Fulfillment projects or enterprise-wide initiatives. SCApath’s experts work with your teams to understand training needs, establish training plans and materials and support initial training and ongoing training needs.

Our Training Services include:

• Stakeholder Impact Report (Relative to Training Needs)
• Training Approach Assessment (With Budgeting)
• Training Documentation
• Hands-On “Train the Trainer” (within software solutions)
• Hands-On “End User” Training

Training presents a prime opportunity to expand the knowledge base of your employees while protecting your investment. We deliver customized and cost-effective training to your organization to help you realize the benefits that make the cost and time a worthwhile investment; with knowledgeable and well-trained team.

Our Cutover Planning & Hypercare Services include:

• Comprehensive Assessment of Technical Cutover Plan
• Build an All-Encompassing Cutover Plan (incl. People, Process & Technology)
• SME support of roll-back planning efforts and outline of test scenarios to support system roll-back
• Change Management Plan (with Communication Strategy)
• Lead the Cutover Process
• Cutover  and Hypercare Training

Our implementation experts can help you build and execute a comprehensive cutover strategy with Hypercare. With diligent planning ensures that all steps/activities required for transition has been taken into account and uncertainties has been duly accounted. An active participation by senior management is imperative for success of a cutover process.

Our Post Deployment Support Services include:

• Systems Monitoring / Scripts
• First Line of Defense for Issue Triage
• Diagnostics and Issue Resolution
• Database Tuning (on-prem)
• Query/Index Optimization
• Purge & Archive for Database

SCApath’s team members are experts with the leading OMS, TMS and WMS solutions in the market. We’ve got your back when it comes to monitoring, maintaining and supporting your teams and your supply chain fulfillment systems. 

Other Services:

• Strategic Consulting
• Technical Services

RELATED TOPICS

Solutions:

• Omni-Channel & Order Management
• Distribution & Warehouse Management
• Logistics & Transportation Management

Omni-Channel:

• Omni-Channel Overview
• Omni-Channel Use Cases