Organizational Change Management
SCA’s industry experts work with your teams to develop a go-forward strategy to enable unified commerce for your customers. The strategy starts with initial groundwork and outlines the steps and resources necessary to achieve objectives of your organization. Our process starts with baselining current flows, identifying areas of opportunity, developing a roadmap to desired future state and ultimately building a business case to layout a roadmap for success.
Our services include:
|Business Case & Roadmap|
- Document Current-State Flows
- Define Future-State Flows
- Assess Solution Alternatives
- Analyze ROI
- Build Business Case
- Sequence Roadmap of New Capabilities
With all the above steps completed in partnership with your teams, you have a blueprint for how to begin to execute your omni-channel transformation. The value is a full view of risk and complete understanding of resources necessary to accomplish your goals.