The free flow of inventory across the network is core to enabling Omni-channel capabilities.
DC to Store for Pickup is yet another tool in leading retailers arsenal that keeps customers delighted and returning, but shipping cost become a major consideration for this flow.
It’s unique because, unlike any of the other flows, the goods start in a different source than where the customer receives them.
The necessary operational and deep-rooted supply chain functions, such as cubing, route-planning and TBD all must be juggled to enable this capability without driving up cost.
Read the below sections to learn more about this flow, the benefits, challenges, as well as an industry viewpoint by SCAPath team-members.
How SCApath Can Help
Strategic Services
- Omnichannel Strategy Development
- Business Case Development
- ROI Analysis for BOPIS
- OMS System Selection
- Store Process Engineering
- Program Charter & Roadmap
- Reporting & Analytics Strategy
- Omnichannel Governance
Implementation Services
- Project Management
- Persona (Customer Experience) Requirements
- System Functional Requirements
- Develop Overall Solution Architecture
- Interface Design & Mapping
- Reporting & Analytics Design
- Rationalize System Customizations
- Testing Strategy
- Test Script Development & Execution
- Cutover Planning and Deployment Support
How do you get Prepared?
Each of the below bullets represent a task or topic necessary to evaluate and plan for to successfully put together and execute an Omni-Channel strategy.
Hover over each to find out more about the topic and get some example questions to validate.
Click the ‘Contact Us’ below after you’ve reviewed to schedule a time to talk more on the bullets.
Research & Requirements
- Complete a Compeitive Analysis
- Understanding Timing of the Project
- Agree on initial SLA
System Design
- Confirming Picking / Pickup System
- Validating Customer Interactions
- How ‘Real-Time’ Do you Need to be?
Resource Planning
- What are the competing initiatives?
- What are the predecessor projects?
- What does project staffing look like?
- What does ongoing staffing look like?
The Challenges
Challenge
TBD
Why / What is Challenging
- TBD
- TBD
- TBD
Considerations
TBD
By The Numbers
The Benefits
Retailers who implement ship to store from DC flows see:
- Reduction in “free shipping” cost done on behalf of customer, when goods not in store
- Optimized cubing of material in parcel delivery to store during replenishments
- TBD – Mike from Carter’s
- TBD – Mike from Carter’s
- TBD – Mike from Carter’s
An Industry Viewpoint
DC to Store: Full of Ship
Let’s face it, your ship is hard. A lot of people’s ship is hard. Tough ship…
Use DC to Store to fix your ship.
It’s good.
We like it, and you should too.
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Our Latest Blog Post on BOPIS
The Pickup Imperative: BOPIS is Now a Necessity
Every week I see articles come out about the “end of retail” or “retail apocalypse”, but with so many articles focusing on the importance of the customer in-store experience, we still continue to
Top Five Pitfalls of Store Fulfillment, and How to Avoid Them
We were asked to speak recently at Retail Value Chain Federation's (RVCF) annual spring conference on the topic of "Store Fulfillment: Top Five Common Pitfalls, and how to avoid them". The session was
Store Inventory: Selling a Possibility
Omnichannel initiatives over the last five years have seen a dramatic uptick in the number of store fulfillment projects to fuel cross-channel commerce. This was apparent at Aptos' annual user conference in Florida during
Organizing for Omnichannel: Inside and Out
Omnichannel has become an increasingly hot buzzword in retail over the last five years. It’s a differentiator for some and a means of survival for others. Some brands look at it as a