Buy Online, Ship From Storedev2019-12-04T15:39:48-07:00
The Buy Online, Ship From Store (SFS) process allows for quicker delivery to customers, optimized labor in stores, and better utilized inventory – to name a few.
The Ship From Store Process
Customer Orders on Device
Customers order on desktop, mobile devices or via a store associate on a store selling device.
OMS Determines Store
Based on key criteria, store and resource availability, the OMS (Order Management System) automatically routes to the best store to fulfill the order as efficiently as possible.
Store Associate Picks
Store associate accepts the order and verifies whether to begin immediately or at a set time to pick the order for the customer.
Carrier Picks Up Order
The carrier picks up the order from store at a pre-arranged point in time. Priority orders (2-day or overnight) are picked up earlier in the day than standard orders. Once carrier picks up, the OMS charges the customer.
Customer is Notified
Detailed notification and tracking information is sent to the customer upon order shipment via email/text alerts. If some items are unavailable, the customer is notified and can be given option to substitute.
Customer Receives Order
The customer receives the items shipped from the store and the order is completed.
Retailers who implement Ship From Store experience:
Increased e-commerce sales by exposing more (store) inventory to website.
Higher utilization of store employees during picking.
Faster delivery to the consumer.
Reduction in transportation cost.
Reduced likelihood of marked down items in stores.
Better overall inventory utilization.
Retail Clients Experienced Reduced Costs With SFS
Target Online Orders Shipped Via Stores
Increase in GameStop’s Online Sales With SFS
Each of the four sections below are preparation areas to consider before starting your project. Hover over each line item to get more details and validating questions.
Omnichannel initiatives over the last five years have seen a dramatic uptick in the number of store fulfillment projects to fuel cross-channel commerce. This was apparent at Aptos' annual user conference in Florida during