Omni-Channel Overview

What is


Omni-channel is a paradigm shift in commerce. The customer is now the center of the world and supporting people and systems are having to adapt and transform.

Get the information you need

  • What is omni-channel and why it is important

  • Capabilities your customers expect your organization to have

  • Who is involved in key decisions and how to plan for organizational change

  • How to implement your omni-channel strategy

Omni-Channel By The Numbers

How omni-channel requirements are driving supply chain transformation.


Customer Experience

90% of customers expect a seamless experience across all purchasing channels.


Increased Year-Over-Year Revenues

Companies with omni-channel customer engagement see a 9% year-over-year increase in annual revenue.


Buy Online, Pick Up In-Store

50% of consumers expect to buy online and be able to pick up in-store.


Stronger Customer Retention

Retailers with  strong omni-channel customer engagement retain on average 89% of their customers.

Decoding Omni-Channel

For Retailers

Download the new e-book from SCApath to learn more.

Looking for help?

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