Omni-Channel Overview

What is

Omni-Channel?

Omni-channel is a paradigm shift in commerce. The customer is now the center of the world and supporting people and systems are having to adapt and transform.

Get the information you need

  • What is omni-channel and why it is important

  • Capabilities your customers expect your organization to have

  • Who is involved in key decisions and how to plan for organizational change

  • How to implement your omni-channel strategy

Omni-Channel By The Numbers

How omni-channel requirements are driving supply chain transformation.

90%

Customer Experience

90% of customers expect a seamless experience across all purchasing channels.

9%

Increased Year-Over-Year Revenues

Companies with omni-channel customer engagement see a 9% year-over-year increase in annual revenue.

50%

Buy Online, Pick Up In-Store

50% of consumers expect to buy online and be able to pick up in-store.

89%

Stronger Customer Retention

Retailers with  strong omni-channel customer engagement retain on average 89% of their customers.

Decoding Omni-Channel

For Retailers

Download the new e-book from SCApath to learn more.

Looking for help?

e-commerce and supply chain images