Omni-channel is a paradigm shift in commerce. The customer is now the center of the world and supporting people and systems are having to adapt and transform.
What is omni-channel and why it is important
Capabilities your customers expect your organization to have
Who is involved in key decisions and how to plan for organizational change
How to implement your omni-channel strategy
How omni-channel requirements are driving supply chain transformation.
90% of customers expect a seamless experience across all purchasing channels.
Increased Year-Over-Year Revenues
Companies with omni-channel customer engagement see a 9% year-over-year increase in annual revenue.
Buy Online, Pick Up In-Store
50% of consumers expect to buy online and be able to pick up in-store.
Stronger Customer Retention
Retailers with strong omni-channel customer engagement retain on average 89% of their customers.
Go to Omni-Channel Use Cases >>
Download the new e-book from SCApath to learn more.