How do I execute my Omni-Channel Strategy?

 SCApath implements solutions that enable Omni-Channel business strategies with careful consideration of organizational capacity, existing process and IT infrastructure, and value priorities.


fter companies determine where they want to go and why they want to go there, the question becomes how to execute?  Focusing exclusively on solutions that meet long-term objectives increases implementation risk and timeline, while only implementing short-term solutions risks not achieving long-term goals.  It is critical to understand those trade-offs within the framework of a long-term Omni-Channel supply chain strategy in order to make functional and technical implementation decisions.

Our approach is heavily dependent on our Industry, Order  Channel, Functional, and Technology expertise  matching the Client environment to achieve  targeted implementation risk and performance profiles.  We use this expertise to right-size timelines, reduce cost, increase post go live KPI’s, make the best use of the client’s limited resources, and balance vendor dependence.

Key Features of Our Approach:

  • Initial RACI meeting to confirm project role, responsibility, process, and tools.
  • Traditional validation “Gates” to ensure constant alignment to objectives and constraints.
  • Overlapping Phases vs. Waterfall approach to bring ‘actual’ constraints further upstream which reduces planning error.
  • Focus on Operating Scenarios that are significant probability and impact vs. Data Scenarios that are theoretical and low likelihood to drive testing.
  • All Work Plans that role into an Overall Master Project Plan are risk focused.
  • Use of technology for centralized coordination and collaboration of project resources/tasks.
  • Targeted Performance Testing based on risk.In-Store, Online, Mobile, Call Center, & Social Path to Purchase

Benefits of Our Approach:

  • With expertise in the primary applications required to execute on Omni-channel initiatives and a clear view of your objectives, we  synthesize industry specific requirements, application functionality, and technology platform  into an optimized supply chain solution.
  • Project risks are identified and mitigated as a continuous process throughout the project, ultimately delivering an on-time and on-budget solution for the business.
  • The ‘right process’ is matched to the ‘right technology’ to deliver an optimal business solution while elimnating unnecssary complexity and costly long term maintenance.
  • Our deep functional expertise provides a valuable advocate and subject matter expert throughout the project, ensuring value from other vendors and partners on the project.
How it works
Here is our methodology to ensure the success of your omni-channel business solution.
01/ Business Case & Roadmap

Key Services Delivered: Define Current Capabilities, Define the Future State, GAP Analysis, Solution Alternatives, ROI Analysis, Business Solution Roadmap

02/ Requirements & System Selection

Key Services Delivered: Solution Requirements, Key Business Scenarios, RFI/RFP Demos, References, Contract Negotiation, System Selection

03/ Project Roadmap

Key Services Delivered: Budgeting, RACI Resource Planning, Phasing, Change Mgmt Planning, Risk Assessment, Contingency Planning, Project Governance

04/ Solution Implementation

Key Services Delivered: Project Management, Change Management, Design, Integration, Environment Build/Configuration, Application Testing, Integrated Testing, Operations Testing, Training, Conversion, and Support

FIND out how we make omni-channel HAPPEN!

SCApath has demonstrated a deep application expertise with a focus on effective and quality-driven results achieved through a shared collaborative work style with the customer team. Their efforts have led to a steady operating state post-go-live with our supply chain systems, improved throughput in our distribution operations, and overall initiative cost reduction. I strongly recommend considering SCApath for your supply chain transformation needs.
Ed Wong - COO Charlotte Russe

ASK a proven omnichannel expert!

Omni-Channel By the Numbers
How Omni-Channel requirements are driving supply chain transformation.

Customer Experience

90% of customers expect a seamless experience from retailers across all purchasing channels

Increase Revenue

Companies with omni-channel customer engagement see a 10% year-over-year increase in annual revenue.

Buy Online, Pick-up in Store

50% of Consumers Expect to Buy Online and Be Able Pick Up In-Store

Customer Retention

Retailers with extremely strong omni-channel customer engagement retain on average 89% of their customers