What does Order Fulfillment mean in an Omni-channel world?

SCApath provides deep domain expertise to design distribution solutions required to execute an Omni-Channel business strategy.

F

illing orders has never been more complex for companies that must compete in an Omni-Channel environment.  Companies can no longer afford to organize inventory in silos for distribution.  How a retailer sells is beginning to dictate how the supply chain is organized, not the other way around.

This has a profound impact for not only traditional retailers but wholesalers and manufactures as well.  Companies that cannot fill multiple order profiles servicing their customers through on-line, wholesale, retail, and alternate channels will not be competitive in an Omni-Channel business environment.

Omni-channel Challenges:

  • Heterogeneous Order Profiles
  • Highly Variable Order Flow
  • Cross-Channel Distribution Path Scenarios (buy in store-home delivery, buy online – store delivery)
  • Continued increase in Order Customization/Personalization Requirements
  • Cascading Retail Compliance Requirements
  • Decreasing Product Lifecycles and Increasing SKU Proliferation

Order Fulfillment Implications

  • Multiple Fulfillment Processes in a Single Facility Store and In-Transit inventory should be available to meet order demands
  • Channel Neutral  Inventory and Increasing Postponement Distribution and Transportation Capacity is Required
  • Reduced Dock to Stock Requirements and Increasing Replenishment Frequency
  • Increasing Automation Requirements to quickly respond to changes in Order Volume
  • Distribution Networks that are highly flexible but cost effective
  • Increasing IT capability to support increasing connectivity and efficiency requirements
How it works
Here is our methodology to ensure the success of your omni-channel business solution.
01/ Business Case & Roadmap

Key Services Delivered: Define Current Capabilities, Define the Future State, GAP Analysis, Solution Alternatives, ROI Analysis, Business Solution Roadmap

02/ Requirements & System Selection

Key Services Delivered: Solution Requirements, Key Business Scenarios, RFI/RFP Demos, References, Contract Negotiation, System Selection

03/ Project Roadmap

Key Services Delivered: Budgeting, RACI Resource Planning, Phasing, Change Mgmt Planning, Risk Assessment, Contingency Planning, Project Governance

04/ Solution Implementation

Key Services Delivered: Project Management, Change Management, Design, Integration, Environment Build/Configuration, Application Testing, Integrated Testing, Operations Testing, Training, Conversion, and Support

FIND out how we make omni-channel HAPPEN!

SCApath has demonstrated a deep application expertise with a focus on effective and quality-driven results achieved through a shared collaborative work style with the customer team. Their efforts have led to a steady operating state post-go-live with our supply chain systems, improved throughput in our distribution operations, and overall initiative cost reduction. I strongly recommend considering SCApath for your supply chain transformation needs.
Ed Wong - COO Charlotte Russe
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Omni-Channel By the Numbers
How Omni-Channel requirements are driving supply chain transformation.

Customer Experience

90% of customers expect a seamless experience from retailers across all purchasing channels

Increase Revenue

Companies with omni-channel customer engagement see a 10% year-over-year increase in annual revenue.

Buy Online, Pick-up in Store

50% of Consumers Expect to Buy Online and Be Able Pick Up In-Store

Customer Retention

Retailers with extremely strong omni-channel customer engagement retain on average 89% of their customers

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