Companies that are able to execute on Omni-Channel strategies are seeing 2X greater revenue increases, 17% improvement in On-Time Delivery, and 20% greater CSAT than their peers.
n order to help companies realize Omni-Channel objectives of order anywhere, ship from anywhere, receive anywhere, and return anywhere, the first step is to define what that means to the supply chain. Our view of Consulting begins with a well-defined relationship between the business strategy, supply chain strategy, and technology. Supply Chain solutions that are misaligned to retail, wholesale, and online business priorities misappropriate time, expense, and capital investment for projects that underachieve financially.
We approach the Supply Chain impact of the Omni-Channel business by evaluating capability to source, fill, and ship the order in a way that maximizes the customer experience while minimizing cost and risk. Our Consulting services define the supply chain process and system requirements sequenced to Omni-Channel priorities that are used to design and implement solutions. Our services can be scaled to focus on a single channel (wholesale, retail, online), function (order sourcing/orchestration, transportation, distribution center) or holistic evaluation. We help clients achieve financial goals because our solutions are aligned to business performance from inception.
Key Services Delivered: Define Current Capabilities, Define the Future State, GAP Analysis, Solution Alternatives, ROI Analysis, Business Solution Roadmap
Key Services Delivered: Solution Requirements, Key Business Scenarios, RFI/RFP Demos, References, Contract Negotiation, System Selection
Key Services Delivered: Budgeting, RACI Resource Planning, Phasing, Change Mgmt Planning, Risk Assessment, Contingency Planning, Project Governance
Key Services Delivered: Project Management, Change Management, Design, Integration, Environment Build/Configuration, Application Testing, Integrated Testing, Operations Testing, Training, Conversion, and Support
90% of customers expect a seamless experience from retailers across all purchasing channels
Companies with omni-channel customer engagement see a 10% year-over-year increase in annual revenue.
Buy Online, Pick-up in Store
50% of Consumers Expect to Buy Online and Be Able Pick Up In-Store
Retailers with extremely strong omni-channel customer engagement retain on average 89% of their customers