The Pickup Imperative: BOPIS is no longer a “nice to have”

BY Zach Zalowitz . 29 June 2018 . ecommerce, Omnichannel, Retail, Retail Omni Channel, supply chain, Uncategorized

Every week I see articles come out about the “end of retail” or “retail apocalypse”, but with so many articles focusing on the importance of the customer in-store experience, we still continue to see retailers lack…

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Top Five Pitfalls of Store Fulfillment, and How to Avoid Them

BY Zach Zalowitz . 11 May 2017 . BOSS, Omni-Channel Customer, Omni-Channel Inventory, Omni-Channel Store Fulfillment, Omnichannel, Retail, SFS, store, Uncategorized

We were asked to speak recently at Retail Value Chain Federation's (RVCF) annual spring conference on the topic of "Store Fulfillment: Top Five Common Pitfalls, and how to avoid them". The session was attended by Lord…

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Store Inventory: Selling a Possibility

BY Zach Zalowitz . 11 May 2017 . customer experience, Omnichannel, Retail Omni Channel, Uncategorized

Omnichannel initiatives over the last five years have seen a dramatic uptick in the number of store fulfillment projects to fuel cross-channel commerce. This was apparent at Aptos' annual user conference in Florida during the last week…

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Proactive Ways to Secure Payment Information in an Omnichannel World

BY Zach Zalowitz . 31 August 2016 . Uncategorized

As Threats Evolve, Retailers Must Stay Vigilant SCApath advises retailers to focus their efforts on protecting data from two perspectives: while the information is “at rest,” and while it’s “in motion.” One thing very clear. Significant…

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Organizing for Omnichannel: Inside and Out

BY Michael Murrison . 25 August 2016 . Uncategorized

Omnichannel has become an increasingly hot buzzword in retail over the last five years. It’s a differentiator for some and a means of survival for others. Some brands look at it as a way to drive…

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Change Management Methodology for Omni-Channel Tranformations

BY Zach Zalowitz . 17 July 2016 . ecommerce, Omnichannel, Retail Omni Channel, Uncategorized

Why is change so hard? I've been fortunate in my career to have exposure to a number of transformative IT projects over the last decade for numerous apparel retailers, and I constantly run into this as…

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Omnichannel ‘Bogus Solution’: Project Status is RED

BY Rebecca Franklin . 19 June 2016 . Uncategorized

We've all been there a time or two ourselves, but hopefully not. The slide deck hits your inbox, you double click, and the PPT comes up with the first glaring color as RED. You sit back and…

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Omnichannel ‘Bogus Solution’: Where’s my ROI?

BY Zach Zalowitz . 17 June 2016 . Logistics, Omnichannel, Uncategorized

With the rise of Order Management Systems in the last decade and a half, calculating ROI for the project is sometimes hard to quantify. Unlike other projects for Warehouse and Transportation management, the expected return on…

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Omnichannel ‘Bogus Solution’: What we were Sold isn’t what we were Told

BY Zach Zalowitz . 15 June 2016 . Uncategorized

We've all experienced this common BS reason when implementing any number of systems: Vendor Sales-Team isn't completely honest / didn't completely understand our requirements in Sales Cycle. This happens for a number of reasons: Sales Engineer…

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The case for a more integrated Omni-channel System Landscape

BY Zach Zalowitz . 15 May 2016 . Uncategorized

Over the past decade, leading retailers have become increasingly more focused on their customers’ desire to see available store inventory. A 2015 Forrester research report quantifies it, showing that an overwhelming 89% of consumers expect this…

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