Omnichannel Archives

Omnichannel Operations: 10 of the top KPI’s for Store Fulfillment

BY Zach Zalowitz . 20 August 2019 . Omni-Channel Store Fulfillment, Omnichannel, Reporting, Uncategorized

Key to any successful initiatives is the ability to monitor it’s performance and benchmark the benefits, but more often than not retailers under-invest or invest too late in this part of the project. Without this visibility…

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Solution Design Mistakes For Inventory Availability That Could Be Costing You Millions

BY Cody Schwartz . 27 June 2019 . Omni-Channel Customer, Omni-Channel Inventory, Omni-Channel Store Fulfillment, Omnichannel, Retail Omni Channel, supply chain

For a retailer who generates $500 million dollars in online sales, where an average of 10% of total online sales are buy-online-pickup-in-store (BOPIS), BOPIS can easily be a $50 million program. With current BOPIS rejection rates…

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Multi-Channel Distribution Center Considerations

BY Michael Murrison . 1 April 2019 . ecommerce, Omni-Channel Store Fulfillment, Omnichannel, Retail, Retail Omni Channel

Re-evaluations of DC Network strategy and 4-wall DC design often occur as customers shift from traditional brick and mortar and adopt cross-channel capabilities. In yesterday’s supply chain, retailers built Distribution Centers (DCs) to be channel-specific where…

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Don’t Start Your Omni-Channel Projects Without This Key Ingredient

BY Zach Zalowitz . 7 March 2019 . Omnichannel, Uncategorized

Over the last 5 years, we have seen a significant increase in omni-channel projects now that the "leaders" have adopted and expanded their capabilities. Despite this transformation, only 5% of the market achieves a truly seamless…

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Change Management Methodology for Omni-Channel Tranformations

BY Zach Zalowitz . 17 November 2018 . ecommerce, Omnichannel, Retail Omni Channel, Uncategorized

Why is change so hard? I've been fortunate in my career to have exposure to a number of transformative IT projects over the last decade for numerous apparel retailers, and I constantly run into this as…

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Top Five Pitfalls of Store Fulfillment, and How to Avoid Them

BY Zach Zalowitz . 11 August 2018 . BOSS, Omni-Channel Customer, Omni-Channel Inventory, Omni-Channel Store Fulfillment, Omnichannel, Retail, SFS, store, Uncategorized

SCApath practice lead, Zach Zalowitz, was previously asked to speak at an annual conference focused on Omnichannel on the topic of "Store Fulfillment: Top Five Common Pitfalls, and how to avoid them". The session was attended…

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The Pickup Imperative: BOPIS is no longer a “nice to have”

BY Zach Zalowitz . 29 June 2018 . ecommerce, Omnichannel, Retail, Retail Omni Channel, supply chain, Uncategorized

Every week I see articles come out about the “end of retail” or “retail apocalypse”, but with so many articles focusing on the importance of the customer in-store experience, we still continue to see retailers lack…

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Store Inventory: Selling a Possibility

BY Zach Zalowitz . 11 May 2017 . customer experience, Omnichannel, Retail Omni Channel, Uncategorized

Omnichannel initiatives over the last five years have seen a dramatic uptick in the number of store fulfillment projects to fuel cross-channel commerce. This was apparent at Aptos' annual user conference in Florida during the last week…

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How to Make Omnichannel Profitable

BY Zach Zalowitz . 10 November 2016 . Omnichannel

The last five years has seen a proliferation of leading retailers prioritizing store fulfillment initiatives such as pickup-in-store (BOPIS) and ship-from-store (BOSS). These two fulfillment models have gained traction recently as part of a broader Omnichannel…

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Debunked: The 3 Myths of TMS Implementation

BY Tony Wayda . 7 July 2016 . Omnichannel, TMS, Transportation

There is a lot of talk about transportation and its importance to omnichannel and global supply chains in general. There are also a lot of myths and misconceptions about implementing and utilizing a TMS. We have…

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