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Customer Engagement Model

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At SCApath, we have a seasoned point of view on what it takes to realize supply chain performance for our customers:

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  • We provide solutions for the best supply chain strategies and tactics to achieve your business objectives.
  • We define value as margin, growth, and cash-flow improvements vs. exclusively “advancements” in operating capabilities.
  • We provide an alternative to “THE BIG X” consulting firms that charge more to support sales, marketing, and administrative programs.
  • We are dedicated to eliminating the waste and failed effort in the current consulting services procurement and delivery model.
  • We are committed to a lean, transparent and unvarnished vetting process that delivers the highest quality solution for your specific supply chain needs.
  • We use supply chain experts with strong industry, channel, functional, and technical experience to solve problems, and we believe selecting from this best-in-class pool outperforms traditional ‘principal shell’ models.
  • We provide different engagement models depending on the client’s risk management capabilities from Owner/Leader models to Staff Augmentation Models.
  • We offer flexible but proven structured processes as guides to selecting the best services provider for your unique business needs.

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FIND out how we make omni-channel HAPPEN!

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Key Services Delivered: Define Current Capabilities, Define the Future State, GAP Analysis, Solution Alternatives, ROI Analysis, Business Solution Roadmap

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Key Services Delivered: Solution Requirements, Key Business Scenarios, RFI/RFP Demos, References, Contract Negotiation, System Selection

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Key Services Delivered: Budgeting, RACI Resource Planning, Phasing, Change Mgmt Planning, Risk Assessment, Contingency Planning, Project Governance

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Key Services Delivered: Project Management, Change Management, Design, Integration, Environment Build/Configuration, Application Testing, Integrated Testing, Operations Testing, Training, Conversion, and Support

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“]SCApath has demonstrated a deep application expertise with a focus on effective and quality-driven results achieved through a shared collaborative work style with the customer team. Their efforts have led to a steady operating state post-go-live with our supply chain systems, improved throughput in our distribution operations, and overall initiative cost reduction. I strongly recommend considering SCApath for your supply chain transformation needs.[/bt_testimonial][/vc_column][vc_column width=”1/2″][vc_single_image image=”7343″ img_size=”400×290″ alignment=”center”][vc_empty_space][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1444246917120{margin-bottom: 0px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-color: #31aae2 !important;}”][vc_column width=”2/3″ css=”.vc_custom_1444246138426{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column_text]

ASK a proven omnichannel expert!

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Customer Experience

90% of customers expect a seamless experience from retailers across all purchasing channels

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Increase Revenue

Companies with omni-channel customer engagement see a 10% year-over-year increase in annual revenue.

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Buy Online, Pick-up in Store

50% of Consumers Expect to Buy Online and Be Able Pick Up In-Store

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Customer Retention

Retailers with extremely strong omni-channel customer engagement retain on average 89% of their customers

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