SCApath provides deep domain expertise to design and implement customer order management solutions required to execute an Omni-channel business strategy.
he paradigm has shifted from fixed supply chains dedicated to a single channel to flexible supply chains servicing many channels all driven by customers demanding an order anywhere, receive anywhere, return anywhere buying experience.
Executing against this customer promise requires orders to be sourced from multiple supply pools (or locations) and delivered through multiple channels. The speed and agility required by supply chain processes and systems in a Global Marketplace is significant.
Key Services Delivered: Define Current Capabilities, Define the Future State, GAP Analysis, Solution Alternatives, ROI Analysis, Business Solution Roadmap
Key Services Delivered: Solution Requirements, Key Business Scenarios, RFI/RFP Demos, References, Contract Negotiation, System Selection
Key Services Delivered: Budgeting, RACI Resource Planning, Phasing, Change Mgmt Planning, Risk Assessment, Contingency Planning, Project Governance
Key Services Delivered: Project Management, Change Management, Design, Integration, Environment Build/Configuration, Application Testing, Integrated Testing, Operations Testing, Training, Conversion, and Support
90% of customers expect a seamless experience from retailers across all purchasing channels
Companies with omni-channel customer engagement see a 10% year-over-year increase in annual revenue.
Buy Online, Pick-up in Store
50% of Consumers Expect to Buy Online and Be Able Pick Up In-Store
Retailers with extremely strong omni-channel customer engagement retain on average 89% of their customers