What does Order Management mean in an Omni-channel world?

 SCApath provides deep domain expertise to design and implement customer order management solutions required to execute an Omni-channel business strategy.

T

he paradigm has shifted from fixed supply chains dedicated to a single channel to flexible supply chains servicing many channels all driven by customers demanding an order anywhere, receive anywhere, return anywhere buying experience.

Executing against this customer promise requires orders to be sourced from multiple supply pools (or locations) and delivered through multiple channels. The speed and agility required by supply chain processes and systems in a Global Marketplace is significant.

Omni-channel Challenges:

  • In-Store, Online, Mobile, Call Center, & Social Path to Purchase
  • Global, Multi-Echelon Supply Chains
  • Customer Service Expectations are Channel Neutral
  • Speed & Depth of Customer Knowledge
  • Decreasing Customer Demand Predictability

Order Management Implications:

  • Cross-Channel View of Inventory is Required
  • Accurate Inventory, Distribution, and Transportation Costs are needed to optimize order sourcing decision
  • Store and In-Transit inventory should be available to meet order demands
  • Stores must be equipped to fill on-line orders providing a consistent customer experience
  • Distribution and Transportation Capacity is Required
  • Order Orchestration from multiple distribution points is required to meet customer expectations
How it works
Here is our methodology to ensure the success of your omni-channel business solution.
01/ Business Case & Roadmap

Key Services Delivered: Define Current Capabilities, Define the Future State, GAP Analysis, Solution Alternatives, ROI Analysis, Business Solution Roadmap

02/ Requirements & System Selection

Key Services Delivered: Solution Requirements, Key Business Scenarios, RFI/RFP Demos, References, Contract Negotiation, System Selection

03/ Project Roadmap

Key Services Delivered: Budgeting, RACI Resource Planning, Phasing, Change Mgmt Planning, Risk Assessment, Contingency Planning, Project Governance

04/ Solution Implementation

Key Services Delivered: Project Management, Change Management, Design, Integration, Environment Build/Configuration, Application Testing, Integrated Testing, Operations Testing, Training, Conversion, and Support

FIND out how we make omni-channel HAPPEN!

SCApath has demonstrated a deep application expertise with a focus on effective and quality-driven results achieved through a shared collaborative work style with the customer team. Their efforts have led to a steady operating state post-go-live with our supply chain systems, improved throughput in our distribution operations, and overall initiative cost reduction. I strongly recommend considering SCApath for your supply chain transformation needs.
Ed Wong - COO Charlotte Russe
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ASK a proven omnichannel expert!

Omni-Channel By the Numbers
How Omni-Channel requirements are driving supply chain transformation.

Customer Experience

90% of customers expect a seamless experience from retailers across all purchasing channels

Increase Revenue

Companies with omni-channel customer engagement see a 10% year-over-year increase in annual revenue.

Buy Online, Pick-up in Store

50% of Consumers Expect to Buy Online and Be Able Pick Up In-Store

Customer Retention

Retailers with extremely strong omni-channel customer engagement retain on average 89% of their customers

Omni-Channel Capability Assessment
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Omni-Channel Capability Assessment

Introduction
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This online assessment helps determine where your company stands in your Omnichannel journey, and identify capabilities that need to be harnessed to reach true cross-channel optimization.

The survey asks leading questions from each of the critical functional areas of the organization and evaluates current capability. Functional areas cover:
  • Supply Chains
  • Customers
  • Product Assortment
  • Store Operations
  • Technology
  • Strategy
All survey participants will receive a benchmark scorecard report that shows your organizational Omnichannel capability maturity levels across the spectrum of organization functional areas.