What is your Omni-channel strategy?

 Companies that are able to execute on Omni-Channel strategies are seeing 2X greater revenue increases, 17% improvement in On-Time Delivery, and 20% greater CSAT than their peers.

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n order to help companies realize Omni-Channel objectives of order anywhere, ship from anywhere, receive anywhere, and return anywhere, the first step is to define what that means to the supply chain. Our view of Consulting begins with a well-defined relationship between the business strategy, supply chain strategy, and technology.  Supply Chain solutions that are misaligned to retail, wholesale, and online business priorities misappropriate time, expense, and capital investment for projects that underachieve financially.

We approach the Supply Chain impact of the Omni-Channel business by evaluating capability to source, fill, and ship the order in a way that maximizes the customer experience while minimizing cost and risk.  Our Consulting services define the supply chain process and system requirements sequenced to Omni-Channel priorities that are used to design and implement solutions.   Our services can be scaled to focus on a single channel (wholesale, retail, online), function (order sourcing/orchestration, transportation, distribution center) or holistic evaluation.  We help clients achieve financial goals because our solutions are aligned to business performance from inception.

Omni-channel Strategies:

  • Buy Online – Pickup In Store
  • Buy In Store – Delivery to Home
  • In Store Order – Filled using Ecommerce Inventory
  • In Store Order – Filled using Alternative Store Inventory
  • Buy Online – Ship from Store
  • Buy Online – Return In Store

Omni-Channel Implications:

  • Cross-Channel Inventory Availability
  • Global order, inventory, logistics status information
  • Store Level Order Fulfillment Capability
  • Multiple Fulfillment Processes in a Single Facility
  • Network optimization based on actual cost, distance, and service
How it works
Here is our methodology to ensure the success of your omni-channel business solution.
01/ Business Case & Roadmap

Key Services Delivered: Define Current Capabilities, Define the Future State, GAP Analysis, Solution Alternatives, ROI Analysis, Business Solution Roadmap

02/ Requirements & System Selection

Key Services Delivered: Solution Requirements, Key Business Scenarios, RFI/RFP Demos, References, Contract Negotiation, System Selection

03/ Project Roadmap

Key Services Delivered: Budgeting, RACI Resource Planning, Phasing, Change Mgmt Planning, Risk Assessment, Contingency Planning, Project Governance

04/ Solution Implementation

Key Services Delivered: Project Management, Change Management, Design, Integration, Environment Build/Configuration, Application Testing, Integrated Testing, Operations Testing, Training, Conversion, and Support

FIND out how to make omni-channel HAPPEN!

SCApath has demonstrated a deep application expertise with a focus on effective and quality-driven results achieved through a shared collaborative work style with the customer team. Their efforts have led to a steady operating state post-go-live with our supply chain systems, improved throughput in our distribution operations, and overall initiative cost reduction. I strongly recommend considering SCApath for your supply chain transformation needs.
Ed Wong - COO Charlotte Russe
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ASK a proven omnichannel expert!

Omni-Channel By the Numbers
How Omni-Channel requirements are driving supply chain transformation.

Customer Experience

90% of customers expect a seamless experience from retailers across all purchasing channels

Increase Revenue

Companies with omni-channel customer engagement see a 10% year-over-year increase in annual revenue.

Buy Online, Pick-up in Store

50% of Consumers Expect to Buy Online and Be Able Pick Up In-Store

Customer Retention

Retailers with extremely strong omni-channel customer engagement retain on average 89% of their customers