Customer Engagement Model

At SCApath, we have a seasoned point of view on what it takes to realize supply chain performance for our customers:

  • We provide solutions for the best supply chain strategies and tactics to achieve your business objectives.
  • We define value as margin, growth, and cash-flow improvements vs. exclusively “advancements” in operating capabilities.
  • We provide an alternative to “THE BIG X” consulting firms that charge more to support sales, marketing, and administrative programs.
  • We are dedicated to eliminating the waste and failed effort in the current consulting services procurement and delivery model.
  • We are committed to a lean, transparent and unvarnished vetting process that delivers the highest quality solution for your specific supply chain needs.
  • We use supply chain experts with strong industry, channel, functional, and technical experience to solve problems, and we believe selecting from this best-in-class pool outperforms traditional ‘principal shell’ models.
  • We provide different engagement models depending on the client’s risk management capabilities from Owner/Leader models to Staff Augmentation Models.
  • We offer flexible but proven structured processes as guides to selecting the best services provider for your unique business needs.

FIND out how we make omni-channel HAPPEN!

How it works
Here is our methodology to ensure the success of your omni-channel business solution.
01/ Business Case & Roadmap

Key Services Delivered: Define Current Capabilities, Define the Future State, GAP Analysis, Solution Alternatives, ROI Analysis, Business Solution Roadmap

02/ Requirements & System Selection

Key Services Delivered: Solution Requirements, Key Business Scenarios, RFI/RFP Demos, References, Contract Negotiation, System Selection

03/ Project Roadmap

Key Services Delivered: Budgeting, RACI Resource Planning, Phasing, Change Mgmt Planning, Risk Assessment, Contingency Planning, Project Governance

04/ Solution Implementation

Key Services Delivered: Project Management, Change Management, Design, Integration, Environment Build/Configuration, Application Testing, Integrated Testing, Operations Testing, Training, Conversion, and Support

SCApath has demonstrated a deep application expertise with a focus on effective and quality-driven results achieved through a shared collaborative work style with the customer team. Their efforts have led to a steady operating state post-go-live with our supply chain systems, improved throughput in our distribution operations, and overall initiative cost reduction. I strongly recommend considering SCApath for your supply chain transformation needs.
Ed Wong - COO Charlotte Russe
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ASK a proven omnichannel expert!

Omni-Channel By the Numbers
How Omni-Channel requirements are driving supply chain transformation.

Customer Experience

90% of customers expect a seamless experience from retailers across all purchasing channels

Increase Revenue

Companies with omni-channel customer engagement see a 10% year-over-year increase in annual revenue.

Buy Online, Pick-up in Store

50% of Consumers Expect to Buy Online and Be Able Pick Up In-Store

Customer Retention

Retailers with extremely strong omni-channel customer engagement retain on average 89% of their customers